JenDore Device Repair Service | Diagnostics & Repair

Bring your device to JenDore for diagnostic evaluation and repair service.

Our Device Repair Service is designed for customers experiencing issues with gaming controllers, consoles, accessories, and select consumer electronics. Each device is evaluated before repair work begins so we can determine the likely cause of the issue and recommend the appropriate service.

How It Works

1. Purchase or request the appropriate repair service.
2. Bring or ship your device to JenDore.
3. We inspect and diagnose the reported issue.
4. You receive an update if additional repair costs, replacement parts, or approval are required.
5. Once approved, repair work begins.
6. Your device is tested after repair.
7. You are notified when your device is ready for pickup or return shipping.

Repair Status

Your service may move through the following stages:

Service Request Received → Item Received → Diagnostic Inspection → Diagnosis Complete → Awaiting Customer Approval → Parts Ordered → Repair in Progress → Testing & Quality Check → Ready for Pickup or Shipping → Completed

Important Information

The initial service charge covers the service or diagnostic option selected at checkout. Replacement parts, additional labor, shipping, or repairs outside the original service may require an additional charge.

We will contact you before completing repairs that require additional customer approval.

Repair availability depends on the device, condition, availability of compatible replacement parts, and nature of the problem.

Please remove passwords, payment information, memory cards, game cartridges, discs, and unnecessary accessories before submitting your device unless they are required for testing.

JenDore is not responsible for accessories or removable items that are not documented during intake.

Devices should be backed up whenever possible before service. Repair or diagnostic procedures may occasionally require resets, updates, or other changes that can affect stored data.

Submission of a device does not guarantee that the device can be repaired.

Starting at $34.99 — additional parts or labor may require approval.

Main service:

SRV-REPAIR-001

Diagnostic:

SRV-DIAG-001

Controller diagnostic:

SRV-CTRL-DIAG

Controller repair:

SRV-CTRL-REPAIR

Console diagnostic:

SRV-CON-DIAG

Console repair:

SRV-CON-REPAIR

Cleaning:

SRV-CLEAN-001